Hotel A-Z - Things to know for your stay at the Stadthotel Sailer
If you have any questions, the reception team will be happy to assist you!
Find out below about the various themes of your stay at the Stadthotel Sailer in Innsbruck.
À la Carte Restaurant
Our restaurant is located on the ground floor and is open daily from 06:00-24:00. Hot food is available from 11:30-14:00 and from 18:00-21:30.
We can bring you antiallergic bedding to your room. Please ask our reception staff.
You can take the bus F (direction „Flughafen“) to reach the Innsbruck airport directly in front of the hotel. (Tickets price: 3,10 per person)
If you prefer, we can also call a taxi for you. Price approx. EUR 18,00
Please note that the airport is opening first at 5.00am.
Air conditioning (A/C)
All rooms are equipped with an air conditioning system. The A/C is only working during the summer months and the minimum cooling temperature is 22°C.
Bozner Platz 2, 6020 Innsbruck
National Bank Austria (70m – left outside)
Adamgasse 2, 6020 Innsbruck
Bathrobes are available at reception for a deposit of € 25,00. When you return the bathrobe, you will of course be refunded the money.
The nearest bank is directly opposite:
Raiffeisen-Landesbank Tirol AG
Bozner Platz 2
Öffnungszeiten: Mo bis Do 08:00-16:00 Uhr & Fr 08:00-15:00 Uhr
We can bring you wool blankets, extra pillows, or neck pillows to your room. Please ask our reception staff.
We can offer you 2 bikes which you can rent - with an extra charge - at the reception. This will be a city cruiser. If you need more bikes, you can rent there:
Die Börse, Leopoldstraße 4
Tel.: +43 512 581 742
Mon-Fri: 9.00 am - 6.30 pm
SaT: 9.00 am - 6.00 pm
Sun: 9.00 am - 12.00 pm & 3.00 - 6.00 pm
Our rich breakfast buffet in our Saal Innsbruck is open daily from 6.00 am to 10.30 am.
Of course, you can bring some company to your breakfast. The amount will be € 16,00 per person extra. If you are planning to bring an extra person, please be so kind and inform our reception staff.
Entrance from 18 years with a valid photo ID or passport.
You can convert your Dinner & Casino Voucher at our restaurant and also buy it at the reception.
Dress code: We kindly request the appropriate attire when visiting the casinos. "Dress to impress" on weekends! Generally, we recommend long pants and shirt.
If there is something wrong or not as you’ve expected, please inform our reception staff, to make sure, we can solve the problem and find a way. On the phone in your room, you only have to dial 9 to talk to us.
Check-in from 14:00
Early check-in possible for an additional fee and subject to availability. Please contact the hotel reception.
Check-out until 11:00 a.m.
Late check-out possible for an additional fee and subject to availability. Please contact the hotel reception.
Dom Sankt Jakob, Domplatz 1
Sun- & holidays: Holly Messe at 10.00am & 11.30am
Workdays: Rosenkranz 8.55am & Holly Messe 9.30am
Basilika Wilten, Haymongasse 6a
Church service: https://sr-wiwiwe.at/at/wilten/termine/gottesdienst-termine.php
Tschamlerstraße 7 - direction
Metropol Kino Innsbruck
Innstraße 5 - direction
Anichstraße 36 - direction
Children’s play corner
In our TV room, you can find a small play corner: mini-kitchen, toys, puzzles, etc...
Hotel Sailer GmbH
If you want to call an international number from the hotel phone, please add a “0” first and dail the phone number with the right calling code.
- Austria 0043
- Germany 0049
- France 0033
- Switzerland 0041
- Italy 0039
- GB 0044
- USA 001
- Australia 0061
Here you can find all information about the cross-country skiing.
City bikes rental = Stadtrad
It’s easy and comfortable to explore Innsbruck with the hired bikes (Stadtrad). For further information please click here.
Day use rooms
It’s possible to book a day-use room from 09.00 a.m.–04.00 p.m.
Price: EUR 75,00 per room
Dental care set
If necessary, we have a small set for dental care for you at the reception.
Check-out: until 11:00
You travel on to...
- East/Salzburg/Vienna: Adamgasse - Salurner Straße - Südbahnstraße - Olympiastraße - Resselstraße - A12 direction Kufstein, Salzburg, Brenner - A93 to Inntal-Dreieck - A8 to Knoten Salzburg - A1 Westautobahn
- West/Vorarlberg/Switzerland: Adamgasse - Salurner Straße - Maximilianstraße - Speckbacherstraße - Egger-Lienz-Straße - Innsbruck West slip road - A12
- North/Munich/Germany: Adamgasse - Salurner Straße - Südbahnstraße - Olympiastraße - Resselstraße - A12 to Kufstein - A93 to Inntal-Dreieck - A8
- South/Italy: Adamgasse - Salurner Straße - Südbahnstraße - Olympiastraße - Sonnenburg-Brennerstraße - Innsbruck-Süd slip road - A13 Brenner motorway
Did you know that you enjoy the following benefits when you book directly:
- -5% direct booking discount
- Welcome drink at our bar
- Free late check-out until 13:00
Dinner & Casino Voucher
You can redeem your voucher for a 4-course menu in our restaurant.
Please note that only Dinner & Casino vouchers with an exclusive 4-course menu can be redeemed. You can purchase the vouchers directly at the reception.
Direct outward dialing
To call someone outside the hotel, please just dial a „0“ and the number you would like to call.
If you expect a call, it’s possible to reach you at your room with +43 512 53 63 (+ room number).
DoctorIf you need a doctor, please let reception know. For emergencies, please call 144
Bozner Platz 3
Tel.: +43 512 565 940
Opening hours: Mon-Sat 08:00-19:00
Innsbruck Hauptbahnhof, Südtiroler Platz 7
Tel.: +43 512 563 568
Opening hours: Mon-Sat 08:00-19:00
DM Drogerie Markt
Tel.: +43 512 589 912
Opening hours: Sa-Mi 08:00-19:00 & Thu-Fri 08:00-20:00
Leopoldstraße 4 - direction
Opening times: Mo-Fr: 9.00am - 6.30pm; Sa: 9.00am - 6.00pm
Sun: 9.00am - 12.00pm und 3.00 - 6.00pm
E-Scooter can be rented by an App.
Supplier in Innsbruck: Tier Mobility and CIRC
In our hotel, you can find one e-parking spot. The price is EUR 13,00 per night and only on request.
Technical details about our E-Charger station:
Charger cable (5m)
More about the E-Charger station here.
Special occasion? Do you need flowers for your loved ones? Please contact the reception staff.
In an emergency case, please call the reception or direct the Emergency.
Tel.: 144 or 112
Going up the mountain
Nordkette - 1,60 km
Get -10% discount on your ticket for the Nordkette with code SAILER. Bookable direct at the hotel reception or online: https://nordkette.com/de/ticketshop.html
Patscherkofel - 10 km
Get -10% discount on your ticket with the voucher, you can pick up at the reception
Muttereralm - 8 km
Schlick 2000 - 18 km
Axamer Lixum - 25 km
Stubaier Gletscher - 40 km
During the summertime, you can enjoy our garden and our two beautiful old chestnut trees for lunch/dinner or just for a coffee break.
The next golf course is Golfplatz Innsbruck Igls:
you can get a discount of -20% on both courses. Please ask the reception staff.
Anichstraße 35, 6020 Innsbruck. Tel.: +43 50 5040
(Notaufnahme Frischverletzte - Eingang Schöpfstraße)
Mo bis Fr 7.00am - 7.00pm: +43 512 504 24549
Sa bis Sun 11.00am - 7.00pm: +43 512 504 24549
Tel: +43 512 504 22825
Phone number Emergency: 144
The next hairdresser is about 2 min walking distance from us:
Friseursalon Coiffure Velly Innsbruck
Salurnerstrasse 16, 6020 Innsbruck
Mo-Fr: 09.00am - 6.00pm
We are happy to bring an iron with ironing board to your room. Please note that an ironing service is also available at an extra charge.
Our wellness area (6. floor) is open from 5 pm to 8 pm in wintertime. During the summertime only on request.
You can buy the Innsbruck card at the hotel reception. For more information please ask the reception staff.
You can connect to the wireless internet throughout the hotel for free.
Please leave your key card at the reception upon check-out. During your stay, you may like to keep the card with you or deposit it at the reception.
Lost and Found
Did you lose something? Maybe you will find it at the reception. You have found something? Please be so kind and bring it to the front desk. Thank you!
You can store your luggage in our luggage room on the arrival or departure day. The room is secure and locked. Only the reception staff can open the door.
We are kindly asking you to leave the room until 11.00 am.
A late check-out is on request possible.
If you would like to have a late check-out, please ask the reception staff. It will be depending on the availabilities and only on request, with an extra charge.
Baggesee (approx. 4 km)
Josef-Mayr-Nusser-Weg 29 – 6020 Innsbruck
Lanser See (approx. 8 km)
Natterer See (approx. 9 km)
Only 3 minutes walking distance, you will find a launderette:
Brixner Str. 1, 6020 Innsbruck
Mon - Fri: 08.00 a.m.-09.00 p.m.
Sat + Sun 08.00 a.m.-08.00 p.m.
For the following clothes can we offer you a laundry service at the hotel. It takes about 12 – 24 hours. We can iron your laundry, also.
- Socks € 1,80
- Underpants € 2,50
- Pyjama € 6,50
- T-Shirt/Polo € 5,50
- Jeans € 10,50
- Shirt/Blouse € 7,00
- Jumpers € 10,50
For more sensitive clothes we recommend you do a chemical cleaning. We can bring it to the laundry shop for you. This will take about 1 – 3 days. Price on request
For any further information, the reception staff is happy to help you.
Massage, body treatment & cosmetics: let’s relax!
We can make an appointment for you:
Beauty Center Tirol
Salurnerstraße 15 - direction
Mountainbike’s road in Innsbruck & surroundings areas.
for a little hunger or thirst, you will find in our minibar some drinks and snacks.
Daily newspapers can be found in our bar in the restaurant area.
To get an outside line, please dial a "zero" and then the desired number.
If you are expecting a call, you can dial through directly to the room: +43 512 53 63 (+room number).
Our parking area is made up of underground parking (entrance 2 metres high – with the previous booking) and outside parking, according to availabilities.
Both parking cost EUR 15,00 per night for cars and EUR 7,50 for each motorbike.
As an alternative you have also walkable public parking around the hotel:
Parkhaus am Casino/Tourist Center ( (approx. 200 m) )
Opening time: 0.00 Uhr bis 24.00 Uhr (24/7)
Daily rate: € 22,00
Landhausplatz Garage (approx. 300 m)
Opening time: 6.00 am to 1.00am
Daily rate: € 22,00
Parking for bikes
You can park your bike in our ski room on the floor “-1”.
The bill can be settled with the following payment methods:
Cash, VISA, Master Card, Diners Club, American Express, ATM, V-Pay, CUP and JCB.
Because more and more people are suffering from allergies, pets are not allowed in our hotel. We appreciate your understanding.
Dogs are allowed in our restaurant. We kindly ask you, to inform us of a reservation, that you will be accompanied by your quadruped friend.
Outside opening hours, please use the emergency pharmacies
Our telephone number at the reception is +43 512 5363 or you can also dial 9 on your room telephone. For calls from outside the hotel, it’s possible to dial +43 512 5363 plus your room number to call you directly.
We can bring you extra pillow as well as a neck pillow, blanket or woollen blanket directly to your room. Please contact the reception staff.
We can bring your letter or postcard to the next post office. Hereby are the sending fees for the stamps:
EUR 1,00 Europe
EUR 1,80 International
We can print out PDF/documents or your boarding pass. Please send your documents to: firstname.lastname@example.org or ask the reception staff at email@example.com. Please add your name and your room number.
Here you can find all information about the running areas.
We can offer a quiet zone in our small wellness area on the 6. floor (sauna & infrared cabin). It’s open from 5 p.m. – 8 p.m. during wintertime and in the summertime only on request.
The reception is open 24 hours. You can dial 9 on your room phone to call the reception staff directly.
We can deliver drinks and food to your room. There will be a service fee of EUR 5,00. Please ask the reception staff or one of our waiters.
Hertz Autovermietung Innsbruck Hauptbahnhof
Südtiroler Platz 1 - Tel.: +43 512 5809 010
Mo-Fr: 7.30am – 12.00pm and 2.00 – 5.00pm; Sa: 9.00am – 12.00pm
Hertz Autovermietung Innsbruck Flughafen/Airport
Kranebitten - Tel.: +43 512 5809 01
Mo-Fr: 7.00am – 11.00pm; Sa: 9.00am – 9.30pm; So: 8.30am – 11.00pm
Europcar Innsbruck Flughafen/Airport
Fürstenweg 180 - Tel.: +43 1866 1660
Mo-Fr: 7.30am – 6.00pm; Sa: 8.00am – 12.00pm; So: 9.00am – 12.00pm
SIXT Innsbruck Flughafen/Airport
Fürstenweg 180 - Tel.: +43 15052 64004
Mo-Fr: 7.00am – 6.30pm; Sa: 8.00am – 5.30pm; So: 9.30am – 4.00pm
We are happy to post your postcards for the following fee:
- Europe € 0,90
- USA, China, Australia, Japan € 1.80
Salurner Straße 1
Mo-Fr: 7.00am - 7.00pm; Sa: 8.00am - 6.00pm
Innsbruck Hauptbahnhof, Südtiroler Platz 7
Mo-Sun + holidays: 6.00am - 9.00pm
Hörtnagl – Delikatessen Supermarkt
Passage – Burggraben 4/6
Mo-Fr: 8.00am - 6.15pm; Sa: 8.00am - 12.15pm
Anichstrasse 5, 6020 Innsbruck
Mo – Fr: 8.30am - 7.30pm; Sa: 8.30am - 6.00pm
We do have a little shaving set at the reception if you need one.
Our hotel is a non-smoking hotel. Smoking is only allowed in the garden (Gastgarten).
Please note that there will be a new law from 1. November and it won’t be allowed to smoke any more. Neither in the bar area nor the garden.
You will find our wellness area with a Finnish sauna and an infrared cabin on the 6th floor. It’s open during wintertime from 5 p.m. – 8 p.m. and during summertime only on request.
Sauna towels will be prepared for you in the wellness area on the 6th floor.
Städtisches Hallenbad (approx. 1 km)
Amraser Straße 3, Tel.: +43 676 836867056
Mo, Tue, Thu, Fri 09.00 a.m. -09.00 p.m.
Sat 09.00 a.m.-08.00 p.m.
Sun 10.00 a.m.-08.00 p.m.
Hallenbad Höttinger Au (approx. 2 km)
Fürstenweg 12, Tel.: +43 67683686 076
Mon, Wed, Thurs, Sat 09.00 a.m.-10.00 p.m.
Fri 08.00-22.00 Uhr
Sun 10.00 a.m.-10.00 p.m.
Hallenbad Olympisches Dorf (approx. 5 km)
Kugelfangweg 46, Tel. +43 512 5027069
Mon - Fri 11.00 a.m.-09.00 p.m.
Sat, Sun 10.00 a.m.-09.00 p.m.
Freibad Tivoli (approx. 1,5 km)
Purtschellerstraße 1, Tel.: +43 512 5027081
Daily 09.00 a.m. – 07.00 p.m.
You will find shops (souvenirs, traditional shops, jewellers, etc.) in the pedestrian area, close to the main street Maria-Theresien-Straße, the old town (Herzog-Friedrich-Straße) and the surrounding areas.
Kaufhaus Tyrol, Maria-Theresien-Straße 31 (300 m)
Mon-Wed: 09.00 a.m.-07.00 p.m. + Thurs-Fri: 09.00 a.m.-08.00 p.m. + Sat: 09.00 a.m.-06.00 p.m.
Rathaus Galerie, Maria-Theresien-Straße 18 (320 m)
Mon-Fri: 09.00 a.m./10.00 a.m.-06.00 p.m. + Sat: 10.00 a.m.-06.00 p.m.
Sillpark, Museumstraße 38 (750 m)
Mon-Wed: 09.00 a.m.-07.00 p.m. + Thurs-Fri: 09.00 a.m.-08.00 p.m. Sat: 09.00 a.m.-06.00 p.m.
Explore Innsbruck via bus with the Sightseer-Bus. The 24 h tickets are available at the reception and are also valid for public transportation in the central zone.
The free ski bus leaves opposite the main train station at the Hotel Europa - (directions). Here you will find the departure times which are posted at the reception.
It’s possible to rent ski equipment in a shop called Börse (about 5 minutes walking distance - directions). They also offer a pick-up service for your ski equipment.
There are various shops in the old town of Innsbruck, where you can buy souvenirs for your loved ones.
There’s a shuttle bus to Swarovski Kristallwelten in Wattens from the main train station.
You can buy tickets for Swarovski and the shuttle bus at the reception. We are able to offer you a discount of EUR 2,00 on your ticket.
The Swarovski Shop in Innsbruck
Altstadt - Herzog- Friedrich-Straße 39 – direction
Opening hours: daily 08.00 a.m.-07.30 p.m.
If you need an umbrella, you can borrow one at the reception, with a deposit of EUR 10,00.
Vignette for the motorways
You must have a vignette before you enter the motorways in Austria. It’s possible to buy them at gas stations or tobacco shops.
Prices in 2021:
10-days-Vignette € 9,50
2-months-Vignette € 27,80
If you need a wake-up call, you can order it at reception.
You can borrow a yoga mat at the reception with a deposit of EUR 20,00.